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but88 is committed to handling your personal information with care — what we collect, why we collect it, and how you can review or correct it is all set out here. Access to our platform depends on your local law and eligible regions, and this policy applies wherever that access is permitted.
When you open an account with us, we collect the information needed to run it — your registration details, the payment method you choose (Rocket, Upay or Bank Transfer), and the transaction records attached to each deposit or withdrawal. We do not sell your information to third parties for marketing. We use it to verify your identity, process your transactions, and respond to any account questions you raise through our support route. Cookies are used on our site to keep your session active and to understand how pages are navigated. You can adjust cookie preferences through your browser settings; disabling certain cookies may affect how parts of the site load or respond. Data we hold is kept only for as long as it is needed to maintain your account or meet any record-keeping obligation that applies in your region. When that period ends, we remove or anonymise it. If you use Rocket, Upay or Bank Transfer to transact, the payment rail's own privacy terms also apply to the portion of your data they process — we have no control over those third-party systems, but we only pass what is necessary to complete the transaction. This policy applies where access to but88 is lawful under your local law and eligible regions.
This policy covers the data we process directly. Some areas fall outside it — particularly third-party payment rails and external services linked from our pages. Understanding the boundary helps you know who to contact when a question arises.
Covers all data collected when you register, log in or update your account details. This includes your contact information, authentication records and any identity verification steps shown in the account area. We control this data directly and it falls fully within this policy.
Deposit and withdrawal records processed through Rocket, Upay or Bank Transfer are within scope for the data we hold on our side. The portion processed by each payment rail is subject to that rail's own privacy terms — we pass only what is required to complete the transaction.
Your browsing behaviour on but88 pages — pages visited, session duration, device type — is captured by our site analytics. This data is used to understand how the site is used and to fix problems. It is covered by this policy and is not shared for third-party advertising.
Links to external sites, game studio interfaces or social media pages are outside the scope of this policy. Once you leave but88, the destination site's own privacy terms apply. We do not control how those services collect or use your data, and this policy does not extend to them.
You have practical options available to you at any point your account is active. The account settings area shows the personal details we hold against your profile — name, contact address and linked payment method. If anything is incorrect, you can update it directly from that screen or raise a correction request through our support route. Transaction records for Rocket, Upay and Bank Transfer deposits and withdrawals are visible in the account history section. If a record appears inaccurate, raise it with support and quote the transaction reference shown on screen. We will check it against our system and respond through the same channel. If you have a question about this policy that the page does not answer, you can contact us directly. We aim to respond through the channel you used to make contact. Where your local law gives you additional rights over your data, those rights apply to the extent that access to but88 is lawful in your region.
Open the account history section to see transaction records for every deposit and withdrawal. Each entry shows the payment method used — Rocket, Upay or Bank Transfer — and the reference number attached to that transaction.
Account settings holds the personal details registered to your profile. Update them directly from the settings screen, or contact support if a field cannot be edited from your end. Quote your account reference when you write in.
If you want to ask what data we hold, request its removal, or question how it is being used, contact us through our published support route. We will confirm receipt and respond through the same channel.
For any matter where this policy is unclear or where your local law entitles you to a specific action, reach our support team and describe the request. We handle data questions separately from general account queries so they reach the right person.
These are the contact routes published on the site. We do not list channels, operating hours or response times we cannot verify — use the route that suits your question and include your account reference so we can locate your records quickly.
Open the chat widget from any page on the site to start a conversation about your account or a policy question. Have your account reference ready so the conversation can be tied to your records without delay.
Send a written request to the support email address shown in the site footer. Email is the preferred route for data correction requests and policy questions that require a written record of the exchange.
The help section of the site covers common account and policy questions. Check there first — if your question is not answered, the help centre links directly to the contact form for escalating it to our team.
We take a straightforward approach to the data we collect: hold what is needed, secure it properly, and remove it when the reason for keeping it no longer applies. This section explains the four areas that matter most to your account.
We use cookies to keep your session active and to understand page navigation patterns across the site. Functional cookies are necessary for the site to work; analytics cookies can be adjusted through your browser. We do not use cookies to serve advertising from third-party networks.
Login credentials and payment method details are stored with access controls that limit who inside our operation can view them. Payment records for Rocket, Upay and Bank Transfer transactions are tied to your account ID, not stored in plain text. Report any unexpected account activity through live chat immediately.
We keep your data for as long as your account is active and for any period required by the record-keeping obligations that apply in your region. Once that period ends, data is removed or anonymised. If you close your account, we will confirm what is retained and for how long.
To request a correction, deletion or export of your data, contact us through the email address in the site footer and include your account reference. Data requests are handled separately from standard account queries. We respond through the same channel you used to write in.
These are the questions about data and privacy that come up most often. If something here does not cover your situation, reach us through live chat or the support email in the footer.
We collect the details you enter during registration — name, contact address and the payment method you link to the account. When you make a deposit or withdrawal via Rocket, Upay or Bank Transfer, the transaction reference and amount are also recorded against your account history.
Yes. Your account history section shows transaction records for every payment made through the account. Your registered profile details are visible in account settings. For a full data summary beyond what the account area displays, send a written request to the support email shown in the site footer.
Open account settings and update the field directly if it is editable. For fields that cannot be changed from your end — or if a transaction record appears incorrect — contact support through live chat or email with your account reference and describe the discrepancy. We will check it against our system and respond.
We do not sell your data. We share the minimum necessary with Rocket, Upay or Bank Transfer only to process a transaction you have initiated. Each payment rail operates under its own privacy terms for that portion of the data. We do not share your information with advertising networks.
We keep records for the period required by the record-keeping obligations that apply in your region. Once that period ends, data is removed or anonymised. When you close your account, contact support to ask specifically what is retained and for how long — we will confirm in writing.
This policy applies where access to but88 is lawful under your local law and eligible regions. If you are accessing the platform from Bangladesh, your eligibility depends on applicable local law. The policy covers data we process for all accounts opened through this site, subject to that condition.